Get In Touch With Us
We value every message we receive. Whether you have a question, a suggestion, or simply want to share your thoughts, our team is here to listen and respond. This page explains how to reach us and what to expect when you do.
How to Contact Us
The quickest and most reliable way to reach our team is by email. We monitor our inbox throughout the working week and aim to reply within one to two business days. Please write to us at: info@nnjpu.org.uk
When sending your message, a little detail goes a long way. Let us know who you are, what your query relates to, and any relevant background that might help us give you a useful, accurate response. Vague messages take longer to resolve — the more context you provide, the faster we can help.
What You Can Contact Us About
We welcome messages on a wide range of topics. Common reasons people get in touch include:
- General enquiries — questions about our website, its content, or how we operate
- Content feedback — spotted something that needs updating, or have a correction to suggest? We take accuracy seriously and appreciate being told
- Partnership and collaboration requests — if you believe there is a genuine opportunity to work together, outline your proposal clearly in your first message
- Advertising and editorial queries — we handle these on a case-by-case basis and will respond if there is a potential fit
- Complaints or concerns — if something on our site has caused concern, tell us directly and we will investigate promptly
What to Expect After You Write to Us
Every message is read by a real person. We do not use automated replies as a substitute for genuine engagement. Once we have reviewed your message, you will receive a considered response — not a template. If your query requires input from another part of our team, we will let you know and keep you updated.
We do not share your contact details with third parties, and we will only use the information you provide to respond to your specific enquiry.
A Note on Response Times
Our team operates Monday to Friday. Messages sent over the weekend or on public holidays will be picked up at the start of the next working day. We appreciate your patience and will always get back to you as promptly as we can.
Thank you for taking the time to reach out. We look forward to hearing from you.